What Should I Do If I’m Charged Twice?

If you notice that you've been charged twice for the same purchase, please follow these steps:

Check Your Payment Records
Review your bank or payment platform transaction history to confirm whether a duplicate charge actually occurred.

Prepare the Required Information
Collect the following details to help us investigate and resolve the issue quickly:

• Your game ID
• The item purchased, amount paid, and date of the transaction
• Proof of payment (e.g., screenshots)
• Transaction ID or reference number

Contact Customer Support
Reach out to us through the Help & Support option in the game, or send us a message via our official Facebook page: https://www.facebook.com/IdleOfficeTycoon.