Here are some common solutions you can try:

Check Your Network Connection:
- Make sure your device is connected to a stable internet connection.
- Try switching to a different network (e.g., from Wi-Fi to mobile data).
Update the Game Client:
- Ensure that both the game and your app store client are up to date.
Clear Cache and App Data:
- Clear the cache and data of the game app on your device.
- ⚠️ Important: Make sure your account is linked before clearing data to avoid losing progress.
Restart Your Device

If none of the above steps work, please contact us through the Help & Support section in-game and provide the following:

Your Game ID
A detailed description of the issue, including:
1. When the issue occurred
2. What actions you took before the issue (e.g., upgraded EXP, spent diamonds)
3. How many times it has occurred
Screenshots or video of the issue

What Should I Do If I Encounter a Bug?

What Should I Do If I Can’t Log In?