What Should I Do If I Can’t Log In?

Here are some common solutions you can try:

1. Check Your Network Connection:
2. • Make sure your device is connected to a stable internet connection.
   • Try switching to a different network (e.g., from Wi-Fi to mobile data).
2. Update the Game Client:
3. • Ensure that both the game and your app store client are up to date.
3. Clear Cache and App Data:
4. • Clear the cache and data of the game app on your device.
   • ⚠️ Important: Make sure your account is linked before clearing data to avoid losing progress.
4. Restart Your Device

If none of the above steps work, please contact us through the Help & Support section in-game and provide the following:

• Your Game ID
• A detailed description of the issue, including:
• 1. When the issue occurred
  2. What actions you took before the issue (e.g., upgraded EXP, spent diamonds)
  3. How many times it has occurred
• Screenshots or video of the issue